Shipping policy
Last updated: 4 September 2026
Order processing
Please allow approximately 2–5 working days for your order to be prepared and dispatched.
Working days exclude weekends and public holidays. During particularly busy periods, processing might take slightly longer. If we become aware of a significant delay affecting your order, we’ll contact you using the details provided at checkout.
Shipping costs
Available delivery services and their costs are shown at checkout. Shipping charges are calculated according to your delivery destination and the products in your order.
Estimated delivery times
Estimated delivery times after dispatch are:
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United Kingdom: approximately 3–5 working days
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International destinations, including the EU: approximately 5–15 working days
This means a typical UK order should arrive approximately 5–10 working days after it is placed, including processing time.
International delivery can occasionally take longer because of customs processing or delays within the destination country. Delivery dates are estimates rather than guaranteed dates.
Tracking
When your order is dispatched, we’ll send a confirmation email containing its tracking information. Tracking can sometimes take a short while to update after the carrier receives the parcel.
Separate deliveries
Most orders are delivered in a single parcel. In uncommon circumstances, products within the same order might be dispatched separately. If this happens, you may receive more than one dispatch confirmation and tracking number. You won’t be charged additional shipping costs unless these were clearly displayed and agreed at checkout.
International duties and taxes
International orders might be subject to import duties, taxes, customs charges or handling fees imposed by the destination country.
These charges aren’t included in our product or shipping prices and, where applicable, must be paid by the recipient on arrival. ABouT Trading Ltd doesn’t control these charges or determine their value. We recommend checking your local import rules before ordering.
Delivery addresses
Please check that your delivery address is complete and accurate before submitting your order.
If you notice an error, contact us as soon as possible at contact@abouttrading.co.uk. We’ll try to correct it, but we might be unable to change an address once processing or dispatch has begun.
Delayed or missing deliveries
If your tracking hasn’t updated or your order hasn’t arrived within the estimated timeframe, contact contact@abouttrading.co.uk with your order number.
We’ll investigate the delivery with the carrier and work with you to resolve the issue. Our responsibility for your order is not transferred to you until it has been delivered to you or to someone you have nominated to receive it.